Effective Date: 09/10/2023
1. Overview
At TotalToolsJA, we want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, we offer a return policy that allows you to return items within a specified period, subject to the terms and conditions outlined below.
2. Eligibility
2.1. Items Eligible for Return: You may return products that are in new, unused, and unopened condition, with all original packaging and tags intact.
2.2. Items Not Eligible for Return: The following items are generally not eligible for return:
- Customized or personalized items.
- Perishable or consumable goods.
- Items marked as “Final Sale” or “Non-Returnable.”
3. Return Procedure
3.1. Initiating a Return: To initiate a return, please contact our customer service team at info@totaltoolsja.com within 5 days of receiving your purchase. You will be provided with instructions on how to proceed with the return.
3.2. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
4. Inspection and Approval
4.1. Inspection: All returned items will be inspected upon receipt to ensure they meet the eligibility criteria mentioned in Section 2.
4.2. Approval: We reserve the right to approve or deny any return based on our inspection. If the return is approved, we will process the refund or replacement as per your request.
5. Refunds and Exchanges
5.1. Refunds: Refunds will be issued in the original form of payment within 10 days of the approval of the return. Shipping charges are non-refundable unless the return is due to our error.
5.2. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance.
6. Damaged or Defective Items
6.1. Damaged Items: If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your purchase. We will provide instructions on how to return the item or obtain a replacement.
7. Cancellations
7.1. Order Cancellations: You may request to cancel an order before it has been shipped. Once an order is shipped, it cannot be canceled. Please contact our customer service team to request a cancellation.
8. Contact Us
If you have any questions or need assistance with a return, please contact our customer service team at info@totaltoolsja.com.
